Frequently Asked Questions
Everything you need to know about your Aje experience, from shipping to our signature craftsmanship.
What is the standard delivery timeframe for my order?
Orders are typically processed within 1-2 business days. Domestic express shipping takes 1-3 business days, while international shipping can take 5-10 business days depending on your location and local customs processing.
How do I return an item for a refund or exchange?
We offer returns on full-priced items within 14 days of delivery. Items must be in their original condition with all tags attached. Please note that sale items are eligible for store credit only, and 'Final Sale' items cannot be returned.
What payment methods do you accept?
Aje accepts all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Klarna, and PayPal for a seamless checkout experience.
How can I ensure I am choosing the right size?
Each product page features a detailed 'Size Guide' and specific 'Garment Measurements' to help you find the perfect fit. Since our silhouettes range from tailored to oversized, we recommend checking the fit notes in the product description.
Does Aje offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and estimated delivery times are calculated at checkout. Please be aware that duties and taxes may be applicable depending on your country's regulations.
How do I care for my Aje garments?
To maintain the longevity of our signature linens and delicate silks, we recommend following the specific care instructions on the internal garment label. Most of our high-quality pieces are 'Dry Clean Only' to preserve their unique structural details.